Return and Refund Policy

Thank you for choosing our aroma diffuser products. We are committed to providing high-quality items and a smooth customer experience. Please read the return and refund policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 7 days from the date of delivery if the product meets any of the following conditions:

• The product arrived damaged or defective
• The product received is different from what was ordered
• The product has manufacturing defects

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The item must be returned in the original packaging, including accessories, manuals, and any included items.
• Proof of purchase or order confirmation must be provided.

Returns may not be accepted if the product shows signs of use, physical damage caused by the customer, or missing parts not due to our error.

2. Non-Returnable Conditions

Returns will not be accepted in the following cases:

• Requests made after 7 days of delivery
• Used or improperly handled products
• Products damaged due to misuse, improper installation, or accidents
• Missing original packaging or accessories

3. Return Request Process

To initiate a return request, customers must contact customer support with the following details:

• Order number
• Reason for return
• Photos or videos clearly showing the issue (if the item is damaged or defective)

Send the request to: Edhasinnovation@gmail.com

After the request is reviewed and approved, instructions for returning the product will be provided.

4. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered.
• If the return is requested for other valid reasons, customers may be responsible for return shipping charges.

The product must be securely packaged to avoid damage during transit.

5. Inspection and Approval

Once the returned item is received, it will be inspected to verify the issue and the condition of the product. After inspection, the return request will either be approved or rejected.

Customers will be notified of the status of their return.

6. Refund Process

If the return is approved:

• The refund will be processed to the original payment method used during purchase.
• Refunds are usually processed within 5–10 business days after the returned item passes inspection.

Processing times may vary depending on the payment provider or bank.

7. Replacement Option

In cases where the product is defective or damaged, customers may also choose to receive a replacement instead of a refund, subject to product availability.

8. Late or Missing Refunds

If a refund has been approved but not yet received:

• First check your bank account or payment method again.
• Contact your bank or payment provider, as processing times may vary.

If the issue still persists, contact customer support.

9. Contact for Support

For any questions regarding returns, refunds, or product issues, please contact customer support:

Edhasinnovation@gmail.com

Support requests will be reviewed and responded to as soon as possible.