Shipping Policy
We aim to deliver aroma diffuser products safely and as quickly as possible. Please review the shipping policy below to understand how orders are processed and delivered.
1. Order Processing
- All orders are processed within 1–3 business days after the order is confirmed.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- In case of a high volume of orders, processing may take slightly longer. Customers will be informed if there is any significant delay.
2. Shipping Time
Estimated delivery times may vary depending on the customer’s location.
- Standard Shipping: Usually delivered within 5–10 business days after dispatch.
- Delivery times may vary due to logistics delays, weather conditions, or courier service issues that are beyond our control.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before completing the order.
- Any additional shipping fees will be clearly mentioned during the purchase process.
4. Order Tracking
Once the order has been shipped, customers may receive tracking details to monitor the delivery status. Tracking information may take some time to become active after shipment.
5. Delivery Issues
Customers are requested to provide accurate shipping information while placing the order. We are not responsible for delivery issues caused by:
- Incorrect or incomplete shipping addresses
- Failed delivery attempts due to the recipient not being available
If a package is returned due to incorrect address details, additional shipping charges may apply for resending the order.
6. Damaged or Lost Packages
If the package arrives damaged or appears to be lost during transit, customers should contact customer support as soon as possible with order details and supporting photos if applicable.
7. Shipping Support
For any questions related to shipping, delivery status, or order issues, customers can contact support at:
Edhasinnovation@gmail.com
Our support team will review the request and assist as soon as possible.